Refund and Return Policy
Detailed description of goods and/or services
Clarens Brewery is a business in the liquor industry that sells retail liquor & related products.
Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way email.
Return and Refunds policy
The provision of goods and services by Clarens Brewery is subject to availability. In cases of unavailability, Clarens Brewery will refund the client in full within 30 days. Cancellation of orders by the client will attract a 0% administration fee.
In order for Clarens Brewery to facilitate your order, it will be necessary for Clarens Brewery to process certain of your information, including personal information. All such processing shall be in accordance with applicable law, including the Protection of Personal Information Act, No. 4 of 2013.
Payment options accepted
Payment may be made via by bank transfer into the Clarens Brewery bank account, the details of which will be provided on request.
Clarens Brewery takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa and Clarens Brewery chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Variation Clarens Brewery may, in its sole discretion, change this agreement or any part thereof at any time without notice.
This website is run by Sage Food Solutions (PTY) LTD t/a Clarens Brewery based in South Africa trading as with registration number 2015/333441/07.
Clarens Brewery contact details
Company Physical Address: Clarens Brewery, Shop 1 Rosemary Centre, 326 Market Street, Clarens 9707 Email: hello@clarensbrewery
Telephone: (058) 008 5089
No sales to under 18’s
Clarens Brewery will not sell any alcoholic product to any person under the age of 18. We reserve the right to request proof of age (Identity document / passport).
Returns & Refunds
Clarens Brewery will handle the return or refund as individual cases where is may arise.
Orders and payments
We require full payment to the value of all the goods that are being delivered. This payment may be provided by any form of payment that has cleared into our bank account on or before the day of delivery of the goods.
In the unlikely event that we do not have stock of your selected item, a member of staff will contact you as soon as possible to see if you are happy with waiting for the arrival of stock, an alternative item or a refund on the order.
Treat the Gift Card like cash – it is not a credit card.
The Gift card is redeemable against merchandise in the Brewery or towards an online order.
The Gift Card may not be exchanged for cash and cannot be replaced if lost or stolen.
The balance remaining on the card cannot be given as cash.